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info@extraship.in

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+91-9958182927

Frequently Asked Questions – FAQ

Yes, as soon as your shipment is picked & booked by our representative you will be given Shippers copy which will have tracking number for your shipment. which can be used to track your shipment on our website.

Insurance available only on special request of customer by written email.

Extra Ship works with reputed brokers and shipping agents at the origin & destination points of your package. We are an authorized agents for major shipping liners including FedEx & DHL

We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days time and our Express service delivers within a 3-6 business days transit time for our International shipping services. For all domestic shipments we can ship overnight to 2 business days through air. Please call our customer support team to confirm transit times.

Yes, Extra Ship can provide packing service at a certain location, please contact our customer support team to learn if packing service is available at your location.

Yes, we do pick packages from ALMOST any part of the world. Pickup charges may or may not apply depending on your pickup location. Additional charges may apply for out of area pickup or remote area pickup. Please contact our customer support team to learn about pickup charges for your shipment. Once you schedule your shipment on our website we will notify you if shipment is out of area coverage and cannot be pickup up.

Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.

For India, customs duties are levied around 35% of the value ascertained by Indian Customs Office. Custom duties are calculated at local port. Customs will ascertain value of product as available in India. We can submit an invoice, if you have, to help customs officers ascertain value, but final decision on evaluation is determined by India Customs officer. We cannot provide any estimates for custom duties, please check with your local customs office for additional information.

All shipment are charged at chargeable weight, chargeable weight is higher of actual weight and dimensional weight. For example if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg

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